Shipping & delivery

ORDERS MADE ON OR AFTER THE 12 OF DECEMBER MAY NOT ARRIVE IN TIME FOR CHRISTMAS

THANK YOU FOR UNDERSTANDING

 ● What is the delivery time?

For the United Kingdom, your parcel is generally dispatched within 4 to 72 hours maximum and delivered within 5 to 12 working days. If you live in another country or overseas, this time varies according to the usual UK > to your destination.

The orders are not shipped during the weekend. We actually face a lot of orders right now, the time to ship each order can be a little delayed as a result.

Roze does not guarantee delivery for December 24th or other holiday periods such as Valentine's Day.

Please also note that due to current events in the United Kingdom, deliveries may be delayed in November and December. Roze will not be held responsible if deliveries are delayed due to external factors such as strikes, snow, customs problems or other reasons beyond our control.

● Where do you deliver?
Secure home delivery is possible in the UK and Europe (longer delivery times for overseas territories).

● How much does delivery cost?
Delivery costs are free of charge only in the united Kingdom. European countries and overseas have delivery costs adapted to each destination.

● Exchanges and returns
If you are not satisfied with your item, you have a 14-day withdrawal period from the date of receipt of your package. If this is your case, please contact us at the following address: support@rozefrance.com
However, if your item has a manufacturing defect or a fault that is not related to misuse, we will exchange it. You have 14 days after receiving your order to contact us.