REFUND POLICY

  1. RETURNS

The return policy of the seller, whose products are marketed on our website (hereinafter, the "Seller"), lasts 30 days. If 30 days have passed since the receipt of your order, we unfortunately cannot offer you a refund, and you are no longer entitled to request a return.

To be eligible for a return, the item from your order must be in the same condition as you received it, never worn or used, with tags, and in its original packaging. You will also need to provide proof of purchase (such as a copy of the receipt) of the item you wish to return.

To initiate a return, you can contact us at support@rozefrance.com.

If your return request is accepted by the Seller, we will send you a return label along with instructions on how and where to send the package.

Items returned without a prior return request within the specified time frame will not be accepted.

You can contact us for any questions regarding returns at the following address: support@rozefrance.com.

  1. DAMAGED ITEMS AND PROBLEMS WITH YOUR ORDER

You must check your order upon receipt and contact us immediately if the item delivered is defective, damaged, or different from what you ordered.

This will allow us to assess the problem and make our best efforts to resolve it as quickly as possible.

  1. ITEMS THAT CANNOT BE RETURNED

As an exception to point 1 above, certain types of items cannot be returned.

The following cannot be returned, and therefore, refunded:

∙ perishable goods (such as food, flowers, or plants);
∙ personalized products (such as special orders or custom-made items);
∙ personal care items (such as beauty products).
∙ hazardous materials and products, liquids, gases, or flammable products.

Do not hesitate to contact us if you have any questions or concerns about your specific item.

Finally, discounted items (if applicable) and gift certificates cannot also be returned.

  1. EXCHANGES

The Seller does not offer an exchange service for items ordered on our website.

If you wish to obtain a different item from the one that was ordered, we advise you to place a new order and proceed with the return of the item that does not suit you.

  1. REFUNDS

We commit to informing you as soon as the Seller has received and inspected your order that was returned.

We will let you know if your refund due to this return has been approved or not by the Seller.

In the case where the Seller approves your refund request, you will automatically be transferred the price paid for the returned item(s) to the same account linked to your original payment method.

Please note that the processing of this refund by banks and various payment institutions is subject to their own timelines, and we are not able to control it.